No player could be created

I’m having an issue with ELAN on Windows 10. I’m getting the “no player could be created” error. I’ve tried uninstalling ELAN and Quicktime and reinstalling them (Quicktime first). I also tried installing versions 5-0-0, 4-9-4, and 4-8-1, and I got the same error. I’m not sure what to do.

Can you add some more information about the type of media file you are trying to play? After a failed attempt to create a player there are sometimes useful messages in the log, accessible through View->View Log… (relevant messages probably somewhere towards the end).

-Han