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problems re-opening a file

This topic contains 1 reply, has 2 voices, and was last updated by  Peter 1 year, 8 months ago.

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January 26, 2017 at 16:36 #11304



I encountered a problem with trying to reopen a previously composed diagram on a different computer. When I open the .svg-file, an overview of the diagram appears. Once I click on the diagramm, the program tells me it needs to recalculate the diagram in order to interact with others. Then a blank page appears and all the previously entered individuals an relationships have disappeared.
I’m using Windows 7 Professional on both computers and have accesed the file I created on one PC via an internal network.
Do you have any idea what might be the problem? Thanks for you help!

January 27, 2017 at 11:33 #11308


Hi Anne,

For the diagram to be edited the application needs to have access to the project (database) used to created it. Have you tried opening the the originating project first, then opening the diagram while the project is open?


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